Toyoto you are a dissappointment

I have e-mailed you three times in relation to my smash and grab incident on Tuesday, 30 Jan 2018, where my passenger door window was shattered. Glasfit have tried since Wednesday, 31 Jan, to receive this window from Toyota and each time Glasfit has been told that the stock item will arrive the next day. Considering the quick turnaround time of this item, I question why the window will only arrive on 9 Feb 2018 and that it is not an easy accessible stock item. I am a woman driving around Johannesburg with no passenger window and I feel exposed to the ******** elements which prevail at present. This type of turnaround time I question and it sheds a bad light on Toyota's service to customers. I feel like you have let me down as I have always loved your vehicles but I think this type of service has made me rethink about the merits of Toyota as a whole.