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Vic H

1 reviews | Active since Oct 2018

01 Oct 2018, 14:15

Toyota Hilux clutch issue 3 months still not resolved.

I bought a Toyota Hilux 2.4 GD-6 last year August (2018). About 3 months ago I lodged a complaint about an intermittent clutch shudder. Vehicle has done less than 40 000km. I have phoned head office 10 times, customer care 20 times. Took the vehicle in once where i had to wait an hour because the required person was on lunch. Each time loading and offloading as the shudder only appears worse when loaded. Took it in a second time where it was confirmed by an employee that there is a shudder. This was logged on the system as problem was resolved. Took it in a 3rd time again with a load, 3 Toyota employees confirmed that there was most certainly a shudder. I have called. I have shouted. I have been calm, i have begged. After 3 months this issue has still not been resolved. I am really disgusted with the type of customer service I have experienced and I will never refer anyone to buy from Imperial Toyota Kempton park.

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Vic H's update01 Oct 2018, 14:23
Reviewer Update
I spoke to the branch principle where I was told that it most certainly sounds like user abuse and I must pay around R7000 for them to remove the gearbox and see what's going on. I refuse to pay this as I know I have not been abusing a vehicle I have wanted to posess all my life, I also refuse to load the vehicle AGAIN and take it to them, I also refuse to speak to customer care. I want to speak to someone in a managerial position to get this issue sorted out.