Terrible customer service

Terrible customer service (imperial Toyota Bedfordview), my vehicle was delivered and I noticed later that day that the vehicle's grill had been damaged. After several emails, the dealership agreed to replace the grill, I suggested they make arrangements with my local dealership to have the grill replaced only to get feedback stating that this will not be an option as it would mean they need to cover the additional cost to cover the labour and they refuse to do so. I've escalated the matter and I've yet to get any feedback.