Shocking Service On New Vehicle Purchase

Dear Imperial Toyota Randburg,

Much to my dismay I have been informed by my poor parents who are trying to buy a vehicle from your Randburg dealership that your *********** vehicle financing employee has been unable to get their financing application right after 3 attempts. In order to sign and secure the vehicle they travelled from KZN to Johannesburg (on our recommendation having purchased a vehicle though the dealership last month) signed the papers and paid the deposit, only to be shunted from pillar to post with the financing still not in place.

Considering that this is the second vehicle our family has bought from your dealership in 3 months, we are severely disappointed that this has not been dealt with appropriately or with the degree of seniority required.

This level of service and the inconvenience caused is unacceptable.

Sincerely