POOR SERVICE TOYOTA KEMPTON PARK BRANCH

I would just like to start by saying; where has the service of Toyota gone? It comes with great disappointment that I have to write this mail. I have always thought of Toyota to be the glue to society bringing happiness to all who purchase their vehicles.

A few days ago I visited Toyota Kempton Park Branch, with hopes of buying a new car, with my shock I received everything but what I expected.

I was greeted with such disregard. I had to wait for over 30min in the showroom before anyone came to assist me and while waiting I witnessed what seemed to be the sales manager who was sitting at the managers desk shout using obscene swear words. I mean this woman should have been screaming so loud because I heard her from the far side of the showroom from her office while I was viewing the new Dakar Hilux. I immediately had to stop my intentions because of my disgust with such profanity & unprofessionalism. I later checked the website and found the name the manager who is called Charlene Verburg.

For a while I had been hearing a bad rep about Toyota Kempton from friends who had dealt there but I never believed because I have always done my car service there and was happy to the extent of recommending people there. It’s no surprise the service providers that I have used and trusted have left. While discussing this with one of my friends he also said all the sales executives had left and he found new people working there. He had to follow his Sales executive to the new place he now works at. It’s no wonder staff keeps going because of such nonsense. No one in his right state of mind would want to work under these conditions and no client wants to deal with such a company that has such poor standards. I also will join the clients that have been loyal to this branch and left to seek the much deserved service at East Rand Toyota. I do not mind going far from my area to get good service

I also intend go public with this on the kempton express and advise all my contacts using this branch to move elsewhere for better service. I also will gladly post on social media platforms, Hello Pieter as wells as complain to Imperial Group & Toyota South Africa because this is unacceptable for a huge branch like Imperial Toyota Kempton Park. What I witnessed does not tally with what the Toyota brand offers and I believe Toyota South Africa and Imperial Group must do something about this.

With all that I have seen the Toyota Kempton Park standards have been ruined to me by one visit and I would surely not recommend this branch to neither purchase vehicles from nor send vehicles for service. One bad service did indeed give a bad name to, what was, a great company.

Hoping to hear from you soon with what will be done to resolve and rebuild this once a great branch.