Poor service and un

<p>On Wednesday (3/08/16) evening my car broke down. I called Toyota road side to come have my car towed. On Thursday (04/08/16), I got a text message from Toyota stating that they got my car and that they will let me know when they done fixing it. Today I called them and a lady by the name Zandile informs me that they tried to call me but the number they have on file for me is incorrect so they could not get hold of me, to ask me what the problem with my car is, therefore they had not started working on it yet. What I fail to understand is why would Toyota be able to send me a text message to the correct number but when they try to call me they cannot find the correct number. And even on the towing invoice I wrote on it what the problem was with my car and my phone number is clearly written on it. Even if I had not written what the problem was, I am sure that an assessment could have been done to find out what the issue is with the car, but Toyota failed to do it. When I need my car and I am being told that nothing has been done on it. I mean even the lady from the Toyota road side call centre asked me what the problem with the car is and I told her what the problem was and I gave her my number so I do not understand, how could Toyota not have this information.</p> <p>I mean in a well-oiled machine, the Toyota road side call centre would have relayed all my information and what the problem with the car is to the branch that will be receiving it. </p> <p>So disappointed in Toyota, I really expected better such a shame.</p> <p>On a 2nd call with Zandile she informs me that the reason why the car was not assessed is because the branch was over booked on Thursday and Friday. No one told me this information or I would have arranged that the car gets sent to another branch that was not over booked.</p> <p>I really see no excuse as to why my car has just been sitting around at Toyota. There is so much that could have been done to avoid this but Toyota failed terribly.</p> <p>This is a display of laziness, unprofessional, broken system and no interest in clients </p> <p> When I have been using a rented car that I need to send back tomorrow on Monday I need my car for business reasons. And I am being told there is nothing that Toyota can do for me.</p> <p> </p>