Pathetic and ********* Service

On 28 October 2017 I signed a offer to purchase for a Pre-Owned Honda Accord 2012 model from Imperial Toyota Parktown. Before transferring the full amount in cash for the vehicle, I noticed that the electronic front right side mirror on the vehicle was not working and in fact that the entire unit was not in any working order. I was assured by Gary Burrow the Sale Rep. that the mirror would be replaced, that the mirror would have to be ordered by Honda SA. I was further informed that Honda SA has confirmed to Gary that the mirror is on a back order and would take a lengthy time to arrive, to date 13 December 2017 it has still not been replaced. I then contacted Ian Naidoo Automark Manager, for feedback on this, he informed me that Honda SA had confirmed to him that they have not brought this part into the country for the past two years and in fact they do not know when they would be able to bring such a mirror into the country, that he has even contacted alternative suppliers and they have all confirmed the same that they are not able to supply such a part and that he could not even confirm when they would be able to replace this part. I proceeded to contact Honda Sandton to confirm the same, as I found this highly impossible. I provided Honda Sandton with the VIN number of the vehicle, as well as the make and model. The Parts Manager confirmed to me via communication with Honda South Africa that they could have the full mirror unit delivered to Honda Sandton in 10-15 working days. I then contacted Ian and told him the same, I first did not appreciate the tone in which addressed me. He then proceeded to inform me, the customer that I had to contact Honda Sandton and have them provide Ian with this feedback, not withstanding that on every occasion, It was I the customer that had to constantly follow up with Gary as to the progress and/or status of the repair. I am most certain that the Parts Manager at Honda Sandton, as well as Honda South Africa were not conveying an untruth to me when they assured me that they could have the said part delivered in 10-15 working days. I would like my matter resolved promptly and urgently, as I consider the bahaviour of Imperial Toyota Parktown ********* and irregular, and I have waited long enough to have this resolved; that is by South African law the responsibility of Toyota. Ian further confirmed to me yesterday 12 December 2017 that they only deal with Imperial Honda East Rand Mall due to the special discount he must receive and hence, therefore not able to purchase the mirror from Honda Sandton. He further confirmed to me this afternoon that he is still awaiting a response as to the estimated time of delivery from Honda East Rand Mall, after contacting them yesterday. I proceeded to contact Imperial Honda East Rand Mall and they sent me a written quote for the said part, with estimated delivery time of 15-20 working days ordered from Japan, a call that lasted exactly 3minutes, I am actually speechless of such business conduct by Imperial.