Imperial Toyota Strijdom Park - Unacceptably low level of service!!!

An attempt to hijack my vehicle was made and Hollard sent it to Dent Tech (also bad service).

Upon collection from Dent Tech after the repairs, I was informed the second or spare key was on order and I would be contacted by them when it arrived, I was never contacted for over 2 months! I contacted Dent Tech (Ricardo) in order to follow up and was copied into an email with the Toyota supplier (Aslam) and then 'palmed off' as it was then my responsibility to follow up with Toyota for this part. I then had to email back and forth with Aslam. Eventually he stopped replying and therefore I had to drive all the way to them to address the issue with them. When I got there I found out that he was not working and another person had to call him and find out what was going on. Thankfully upon arrival the gentlemen there assisted me efficiently and professionally, but I find it unacceptable that the contact person (Aslam) just stopped replying to emails. I have now got the key a WHOLE 5 MONTHS after this whole incident.