Imperial Toyota Parktown-Negative customer experience

I am disappointed in the service received from Imperial Toyota Parktown. I took my car for a service on 22 August 2019. The reception I received was cold and mechanical. The service consultants were too occupied and did not go the extra mile to make me feel like a valued customer. The service foreman was rude, distracted and made no effort to respond to my query. The sms message informing me that my car was being taken care of is an automated process. My service consultant’s blasé attitude left much to be desired. Although He did respond to my query regarding additional work on my car. I had to call him to enquire about the progress of the service. At 2 I was informed that the service was almost complete. I reminded my consultant that I needed a shuttle to pick me up. At 3.30 I had still not heard back from my consultant so I called and was informed that the car would be ready soon. I called back at 415 and left a message. The consultant returned my call and informed me that the shuttle would pick me up. I got the sense that the service consultant had forgotten to arrange the shuttle for me. When I arrived at Toyota at around 4.50 it was chaotic and not very welcoming. The handover was mechanical and rushed as it was almost closing time. After I brought my car home I noticed that the back seat had not been fitted in correctly and is loose. This sort of service from a trusted brand is unacceptable. Your service consultants are tired and lackadaisical. The lack of a positive, helpful and friendly environment is glaring and needs to be addressed.