Happy Memory *****ing Degenerates

Item: Imperial Toyota
Rating: 1

I purchased a vehicle from the Cape Gate branch under a year ago after a long 4and a half month search , I finally found a vehicle even though it was in another province. 3 and a half months ago i noticed cracking and bubbling in my paint on my right hand side back bumper. When I contacted the salesman about this he had informed me that the vehicle went in for a Recon spray job when I purchased it. He failed to mention it when I purchased my vehicle , he also failed to mention the broken side mirror case and the loose compartment in the boot. He then insisted that I tell him where the damage is before he would tell me where they re-sprayed the vehicle. He also had the audacity to tell me that I should claim for the damage from my car insurance. He wanted me to pay for damage they were responsible for. Only 3 months later did we finally arrange for the problem to be repaired but then they wanted me to sit without a car 2-3 days and we all know it's never only 2-3 days. So after the salesman kept saying he cannot help with a rental vehicle I CC'd the DP in my next email and then all of a sudden a rental vehicle was organised. So I took my vehicle in I got it back 8 days later. The day it eventually got returned to me firstly the salesman who helped me made it clear even though it conflicted with my work responsibilities that he wants the rental vehicle back. This is now after I had to call him twice to find out what's happening with my car but I must jump when he wants something. So I made a plan and went to collect my vehicle truth be told they returned my vehicle to me with damage and paint on my car seats , all of a sudden my car won't start properly , paint on my car doors and the part that they had re-sprayed was a different colour to the rest of the car. I had some black lines on my front bumper and the salesman proudly said they had cleaned it up for me for free. But when I looked closer the black had now become like a smudge accross my front bumpers right hand side. I also asked the salesman if he would have the Bushes checked as I was told they were worn out at my vehicle's service a few days prior. When I asked he said they found nothing wrong. So I contacted the manager of the Cape Gate branch and he handled me like I was a child. After all of this I have had my car lifted and we found damage on the side of the car they re-sprayed , accident damage. We also got told again that the Bushes need to be replaced so the salesman **** to me. What if it was a part that could of endangered my life that he **** about ? We also found paint on other urfaces they should not of been on. After my mother took charge of the situation and cc'd the CEO in emails they had the DP of a branch here in Gauteng come inspect the car. We are still waiting to hear what is happening , but these people I have dealt with besides the DP's have all dragged this companies name through dirt. It is absolutely disgusting for employees to have so much disrespect towards a customer. This was my first car and they destroyed the memory for me completely. This is not a company you want to deal with as the customers best interest mean nothing to them , they are only out to ***** you over and take your hard earned money while they are at it. It's been 4 months I've had to fight with them and I cannot begin to explain the strain it has put on my Job and studies . You should be ashamed of yourselves. I'd advise never purchasing a vehicle from this dealership .

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