Customer service

I booked my car for service on 24/07/2018 at 8:00am and got my car after 16:30pm The whole day I did not get any progress call or given a quotation how much service will cost.At 15:00pm I called and left a message for Lindiwe,she did not return my calls.The driver called at 16:30pm to pick me up,when I got there the car was not properly washed,water coolant was topped up after I enquired from the mechanic and I realized when I got home that the book was not stamped.The mechanic said there was a fault/wear and tear rubber on my right front wheel that I need to attend to. The next day I took the car back to be washed and book to be stamped. Yesterday 26/07/2018 I called and emailed Lindiwe to find out what part of the wheel had wear and tear she said I should call back after an hour as she was going to ask the mechanic or look at the job card.I called this morning and there was no answer from Lindiwe's extention,i send her another email and she still did not respond.How do I claim from my insurance without knowing what is the fault,the service at Toyota City (commissioners street) has gone down and they don't have sense of urgency.I was not going to log any complain about what happed on Tuesday but after this latest incident I feel my query is not handled well