continously poor service

I currently service with Imperial Kempton Park due the close proximity to my office (+-5km) and an uber is cheaper compared to a further dealership, however the service from imperial Kempton Park is pathetic. My vehicle has now went in for 60000km service (6th service with them) and after numerous complaints in the satisfaction survey, still nothing has changed.

This morning I waited 20 minutes for a service adviser to book my vehicle in. The service advisors are rude and are not technical in any way. There are 2 service advisors booking vehicles in, however there are 10-15 vehicles waiting to be booked in at any given time. This is very unprofessional for a large dealership such as Kempton Park.

The service manager had called me numerous times in the past to find out what issues I have with the dealership but has still not made any changes to make the service process smoother and pleasant for the customer. The service manager was not even at the dealership when requesting to speak to him this morning.

It has now been 4 hours since my vehicle has been booked in, I have not heard from the dealership once since I have left to advise if they started with the vehicle and what the progress is.

I do not have any other option due to location of the dealership to my office, however this will have a negative impact when I buy my next vehicle, which I am due to do soon.