Complain

I bought a vehicle with Toyota Imperial City(Jeppestown) last year 13April2019, I was offered a tracking service which i accepted. The tracking company is called Matrix. I signed a pre-agreement with them for a 3 year contract for an amount of R4941.98 which was paid upfront for the tracker. All this was done at the dealership.

On the 31 January 2020 my car was hijacked. I Immediately called Matrix and informed them of the incident. The response i got from them was that they can't help me because my device was deactivated by the dealership in April 2019. I was very shocked to hear this as i was not informed of all these changes. And the worse part is that this service was paid for in advance. They told me that i must contact the dealership, when i did that the dealership told me that they didn't give such instruction.

So now I'm stuck with this issue, since from the 31 January 2020. Every time i call both companies for response, they tell me they are still investigating.

I'm really disappointed with this service.