Appalling treatment and ignorance from the Service Advisor!!!!!

I brought my car in for service and was told by the Service Advisor that I will wait for the shuttle to come back after an hour or more - keep in mind that I'm going to work and don't have an hour to waste. He told me that they only have TWO drivers and I must make a plan to get to work. I was highly perturbed by his nonchalancy and ignorance on the matter and even told him that I've NEVER experienced this kind of treatment from East Rand Toyota in the 3 years I've been servicing my car or any other Toyota branch except this one. I asked if there isn't any other car available to drop me off at work as I am 10 minutes away from the dealership but he said no and wasn't interested in assisting me and just walked away. I even asked why would such a big company like Toyota only have TWO drivers in a central area like Parktown but he just looked at me and smiled. i even told him this is unacceptable and I'm not happy about this but he didn't say anything or was apologetic about the matter. As a regular and loyal Toyota client, I am highly disappointed in the way I was treated by this particular individual.

My car has been in for 6 hours and I haven't received any communication from the Advisor regarding the status of my vehicle. I have even called twice and was told I will be contacted shortly and still haven't. This man is tarnishing the image and status of Toyota that has been sustained for many decades!!!Kindregards