Bad Service Imperial Toyota Kempton Park

Please don't waste your time going to Imperial Toyota spares department. I phoned the afternoon of 29/01/2019 and asked for two parts for my 2006 Hilux. The gentleman (who's name I did not get) said they don't have stock, but he will order and I can collect the following afternoon. Next morning 30/01/2019 I went early to make payment only to find that parts have not been ordered and no one knew anything about it. Paid them to order parts and was told the parts will be there the next morning. Next morning 31/01/2019 I went there to collect my parts, No parts. Toyota warehouse don't have stock , but they can get from a branch in the Northern Cape, it should be here 28/02/2019. After making bit of a scene, they can have it on the Monday. Not good enough, been messed around enough. Then when I asked for refund, they tell me they will write me a cheque, but they will phone me when I can collect cheque. Who the hell still uses cheques? So now I will have to go back to Imperial to collect cheque, go to bank to deposit it and wait 7 days for it to clear. Suddely I really miss my Ford as Imperial Ford service is 10 times better.