Imperial Select Bloemfontein

I bought my vehicle first week of October 2019 at Imperial Select Renault In Bloemfontein. I only received my car licensing documents on the 30th of Oct when the car disc expired 31st Oct. I still have not yet received my spare key which I was informed it is now in their possession. Above that, the brakes had a problem and they told me to book an appointment with Renault. I dropped off the car on Monday morning for changing of break pads and disc's. On Monday Imperial received the quotation already and they ignored it and did not give Renault the go ahead for 3 days. Until today Thursday night they have not yet sent proof of payment to Renault. Tomorrow its Friday and I have not been updated, only Renault updates me. On Wednesday afternoon Charlie, the sales person I bought from told me he doesn't know why they not paying Renault and he referred me to Imperial Select manager Gert and I sent him an email detailing my dissatisfaction, until today he has not said anything. Upon signing for the car I requested for the agreement documents to be emailed to me, until today I am still waiting. This is the worst service ever, they are so unprofessional, they would rather shift the blame or ignore you.

I would never wish for this dealership upn my worst enemy. The stress is too much, tomorrow it's day 5 I am without my car and the only work done was just replacing brake pads and disc's. At the rate they doing things I will not have the car over the weekend either. I've lodge a complaint with the Consumer Ombudsman whom will contact them for a resolution or provide him a report on the matter.

They don't even care.