WORST EXPERIENCE OF MY LIFE @ Renault Menlyn

<p>I have never received such poor service from any company that I have ever dealt with.</p> <p>I initially bought a brand new Megane in April 2015. After poor sale service I finally got my car 1 month later and also not a financing that I was happy with. The first service in March 2016 was without any problems but about 2 months ago my car started having problems opening. I booked the car in, they removed the door and found the problematic part. They did not have the part in stock so I got my car back. Week later took the car in because the part was delivered, opened they took the door apart to replace the part only to find out that it was the wrong part, and I got my car back again. Then followed 3 weeks of silence from Renault and I could not get hold of anybody, I wrote a complaint on the website without reply and finally went to them in person. They agreed that it was unacceptable and my part was replaced 5 days later.</p> <p>At this point I am very frustrated and decided that I want to sell the car and find something else. After about a week worth of searching sites and resources I know how much the car will be worth and started looking to sell it. After about a week of phone garages I was made only one offer that is lower than what they are sold for. About 23% less than what their financing department “ESTIMATES” what it is worth. I took the car to Renault Menlyn today thinking that maybe the people who sold me the car will know how much it is worth and give me a good price for it. I was absolutely wrong. They offered me less than half of what I paid for it initially and is almost 40% less than what they estimate it is worth.</p> <p>Save yourself the trouble. DON’T buy a Renault, you will not be able to sell it and if you do decide to buy a Renault DON’T do it at the Imperial Renault group.</p> <p>If I could’ve rate them less than one star I would have.</p>