Renault refusing to Auth my 30000km service

I will never ever purchase a vehicle from Renault again. My vehicle, Renault Captur didn't start for weeks when I wanted to take it in for service. I called them and they couldn't assist. Instead the agents transfered me from pillar to post. I logged a call and waited an additional 2 weeks and still there wasn't any assistance. I called in with the case number and was advised that the call has been closed because my Kwid (My vehicle is a Captur and nobody ever assisted me with anything) was jumpstarted and the vehicle was fine. At my own cost I managed to get my 24000km vehicle to the service center and that's when I was informed that they will not Auth the service because service is overdue.

Had they assisted day one it would not have been. I spent all day calling the call center and got no assistance, and spoke to Steven, Kwanele, Busi, and a fellow named Brett who promised to call me back. He called 4 hours later, 3 minutes before the service center closes to tell me that Liquid Capital won't auth the service.

All I can say is, the agents on the other side of the line are misinformed. All of them. The fellow named Brett admitted that he doesn't even know how I was transferred to him because my query has nothing to do with what he deals with. So at the end of the day I was back to the beginning. A vehicle that has not been serviced.