Pathetic front desk service consultant

Still waiting for an update call from Nasseah frm Renault Princess Crossing regarding my car that's in for repairs. First time in 2yrs of using their centre that I receive such atrocious service from the workshop. So disappointed! This lady answers the phone n blatantly tells clients that she is doing them a favour and that walk in clients are far more important than the ones that have brought in cars already. She's rude, very hasty to answer and has no sense of empathy fo clients as a front desk personal, to think the guys that worked before her used to give us such exceptional service, I'm so disappointed! ! Can some call me and give me feedback as per norm????? I have been inconvenienced for 3days whilst I was working night shift and still no response not even from the manager as I had requested. This is ridiculous n pathetic coming from a workshop that i use to think highly off! You are going to loose cliental because of your front desk personal very quickly, if you haven't lost me already!