TOTALLY DISSAPOINTED AND FUSTRATED

<p> </p> <p>I bought my Duke in January 2017 however I never got my spare key.</p> <p>The sales man that assisted me is Ahmed at the Midrand KIA under the Imperial Group.</p> <p>Following the loss of my car on Sunday, my insurance company towed my vehicle to the nearest Nissan dealer in Grand central Midrand.</p> <p>Since then I managed to trace Ahmed as he is now working from the KIA motors in Northcliff.</p> <p>During a call to the dealership a gentlemen by the name of Eugen Britz assisted me.</p> <p>I then followed up my call with an email to which Mr. Eugene Britz responded to and confirming that management has approved for the replacement of my keys and payment will be made to Nissan in Midrand.</p> <p>It has been 4 days since Mr. Eugene Brits confirmed the approval of the replacement of the keys, however to this day nothing has surfaced nor has there been an order number provided to Nissan as yet as this was their request/ requirement.</p> <p> </p> <p>I opted to phone your head office for assistance, needless to say I spoke to a very unprofessional and impatient lady by the name of Debbie on ********** 500.</p> <p>She then only referred me to a complaints number ( ********** 389) to which I tried several times to no avail as it just rings and gets cut off as no one picks up the phone.</p> <p>My challenge and experience of Debbie was that she was rude and was not willing to help me and only did so after I expressed and vented my frustrations to her.</p> <p>After my altercation with her, I demanded she phoned the number herself and get someone to phone me and attend to my query if anything.</p> <p> </p> <p>A few minutes later I got a call from a lady by the name of Ellie Modiselle and she promised to escalate my query and I demanded your contacts since I cannot continue to go another day without a car.</p> <p> </p> <p>I cannot begin to express the inconvenience and cost I had to carry due to this incident.</p>