Terrible service at Imperial Nissan by Romalan aka Romeo

I'm not expecting anything from the two people who were supposed to have helped me but this needs to be shared. I bought a vehicle from this dealership last year in November. The sales person who was assisting me is Romalan Govender aka Romeo. I complained about the vehicle several times and he sent someone to change the wrong spare tyre that they gave me at first. The tyre he sent for me was patched and thread was not in good condition and when requested for the good tyre to be sent to me he said he will speak to his boss and see what they can do for. When I bought the vehicle it was during the rain days. So most of the mistakes on the car I only noticed after. The windscreen had chips, the right light was loose and rain water was coming inside it. There was also the black plastic inside the bonnet holding the light and the front fender which was broken and he still promised that his manager, Burtus, will arrange for the courtesy vehicle for me before they could take the car back to fix it. What angered me the most is that I was heavily pregnant then and they didn't care. I stressed a lot to an extend that I was hospitalized early labour pains. When I told him he still kept making empty promises that everything will be ok, even after my partner and I went there to speak to the manager, who refused to speak to us and send the same Romalan to lie to us, again.

I have now given birth and have since fixed the car myself and would just like to warn other buyers to be on the lookout when buying cars, especially from Imperial Nissan in East rand mall. Romalan is useless and his boss never bothers to attend to client's complaints.

Like I said, I don't want them to call me I have sorted myself out already. I have lost all the trust I had in the company itself.

#Lesson learnt the painful way