Post sale promises defaulted

I am emailing you in regards to a long over due problem with one of your employees (Solly Ramoshaba).

I purchased a Renault Clio Authentique 2017 on the 27th of June 2018, from Imperial Nissan Menlyn. Upon collection of the vehicle, it had not gone to the valet and the spare key was nowhere to be found.

Solly Ramashaba (Sales executive) then assured me that I will receive the key on the day of the scheduled valet; which was later confirm on the 29th of June for the 7th of July 2018. On the 7th July Solly again told me that the key was not there. He then promised to get back to me that Monday (9th July) after he sorted out the details and let me know when to expect the keys.

Again I had to email him as he had not called me as promised (see attachment second email correspondence sent on the 10th July). He then called me back to tell me that the person who is responsible for spare keys had not been to the dealership and will call me as soon as he speaks to him.

I've been to the dealership 3 times again there after: - At the end of July (apparently he was in a training course the whole day and had not gotten around to speaking with the spare key personnel, as I arrived a few minutes after 17:00, while he was parking the display cars), - On the 4th October (where he tested multiple keys, with none of them working, then spoke to his manger, Rudi Pieters and promised me that more keys will be ordered) - On the 20th December (where more keys were tested to no avail).

Recently I took the matter to the Regional manager, Vernon Carr, who later transferred my matter to Shaun Palmarozza on the 11th January 2019. Onthe 14th of January Shaun communicated to me that he would order the key no later than Tuesday 15 January 2019; of which I requested him to provide me with proof of order/purchase, to which he agreed. Today (16 January) I have to gotten any response from Shaun with ordering the key. I then went to the dealership to speak with him, only to find that he had not been in the office from the Monday.

This issue has been going on for far to long, 7 months now without any resolution and false promises.