Poor treatment of customers and ambushing

<p>we bought a mercedes benz a class at imperial nissan east rand from a sales rep called romalan.we traded in our mini cooper during mid month and we wherr provided with the offer of purchase on email as we stay in rustenburg</p> <p>when we went to collect the car the installment for the mini already went through and we where advised by the sales rep to reverse the installment and they will settle it from their side.</p> <p>Months went by and till to date they account has not been settled and it affects our credit history.we made several calls and emails to the sales rep(romalan) and continously committed to pay the amount and we have records of emails and telephonic calls.</p> <p>after several failure from him we escalated the matter to the principal dealer (lionel pillay) and we provided him with all the info.He informed us that he will investigate and revert back to us.He later responded and informed us that he was advised by his legal team to settle the account and he promised to pay the outstanding amount which to date is bot done.i have sent him several emails and till to date he has not responded</p> <p>i would like to plea for assistance as i feel that we where ambushed by the sales rep from the inception of the deal and later he promised us things which he didnt deliver.this matter is affecting our credit profile</p>