Disgusting service from service advisor and his Manager.

On the 19 of January 2018 my car broke down at home i was from work(Mechenical problem) I called Renault Imperial Nissan on the 20 January 2018 to book it in to be fixed on monday.

On monday i received a call from a guy ( i forgot his name) and he asked me to bring in the car i asked when and he said ASAP i called the Road Assistance to come and tow it and it was taken to Imperial Nissan as it was near to me. Tuesday around 15:45 i received a call from Musa Khumalo service advisor and asking what happened i explained and then he told me that ill pay 855 for the car to be diognosed i ddnt agree as i asked him if i was not covered by warranty and he said even if i am i will pay as i failed to understand him i asked questions and he told me that ill listern to him whether i like it or not...i asked his name and he said what is the use of him telling his name because i dont want to listern. I hang up the phone and went to renault to report him and understand what he was saying. I got there and he said wont apologies to me .i asked him to give me a persons name where i can report his attitude he said his on leave he will come back tomorrow.(wedsnesday) I went to Natasha (receptionist)asked for Musa's manager and she wrote me an email. Later that night i email him of what happened he apologised and i demanded his Musa to apologised he ddnt. On the 26 January 2018 Musa sent me an email later around 4 of car pictures and wires that are burnt i need to agree on a qoute of R3375 for him to check the car further i agreed.

Monday 29 January 2018 no feedback from them.

Tuesday 30 January 2018 i sent them an email of what was happening with my car as no one communicated on monday.

Pillay sent me an email saying im stopping further work yo be done in your car until you agree on the qoute ..i asked him how many quotes because i spoke to Musa on friday to go ahead he said until you make an appointment to see me im stopping everything. I went there on Tuesday with service book and everything and he told me my car has burned wires and its not covered by warranty hence further work was not done. How does he know its not covered because further work was not done and they ddnt know as yet wgat was the problem. As he told me its 15000 for work to be done i told him im not gonna pay as i bought the car like that i called the guy where i bought the car from and he said i shoyld send him an email. As i left i told him to send the email of the problem and the qoute. He ddnt send it on tuesday. Wednesday i sent and email asking him to sent the email as i was still waiting ...thats when he sent it and i forwarded to Nabeel the guy from the dealer. Thursday 01 January 2018 i called Nabeel he said he wants the qoute and i told him im still waiting for Phillay . I called Pillay same Thursday and he said he needs time he will send it friday. Friday around 2 i sent Pillay that im still waiting for qoute. Around 3 Pillay sent me and email saying Total cost is R20 178.30 >Diognostic Labour R3420 >Dash harness R13 338.30 >Labour to remove and replace R3420 And he is giving me 3 working days to respond or ill pay 150 a day for storage of my car. I sent him an email telling him workig days are from monday-friday so as he sent the email late friday we will respond on weds as he and Nabeel are not workig on weekends And i told him if it takes for me to seek legal advise i will because they are taking advantage of me. He wrote an email saying: He wont accept any threats from me and i need to pay him 3420 and com and take my car He stated that his been too nice to me and im taking advantage of him. I ddnt respond to that email because he is the one taking advantage of me and his arrogant stuff called Musa . And i also told him that Nabeel the guy from the dealer needs to sent the qoute to his boss. So he cant give us a day to respond. Please someone help me with this matter. Mr Sagren Pillay and his Musa Khumalo needs to learn that no one must betreated unfaily and needs to provide great customer service.

Case C00B7J1- RENAULT CLIO IV has been delivered to 250 S Coast Rd, Rossburgh, Durban, 4072, South Africa, Renault Durban South. Phone number ********** Pillay is so unproffesional he never once called and spoke to me on the phone in anything that has to do with my car he was sending email. And i signed for 3375 not 3375 that he wants me to pay and how many labours are listed on the qoute something is wrong with the qoute. Please someone help me.