Bad Service, not getting back to clients

My son bought a Hyundai i20 from Nissan Imperial Parow in 2011 and upon receiving the car, there was no spare key, he then went straight back for said key only to just find out a week ago that this key was not programmed. After speaking with DUNCAN SCOTT of Nissan Parow I have not heard anything back from him after last Friday, he was going to speak to his DP and some else that it is the clients responsibility. I have called Anton Liebenberg at Hyundai Bellville and without HESITATION he said even though the car was not bought from them he will help and this will be done on Friday. This is going over, above and beyond their duty, as he so rightly said the car was not bought from Hyundai. This was my sons first sort of \new"car and he was so excited and I was with him when he got this car and there was no spare key. When he got the spare key from Nissan"