Bad and unfair service

Hello.

I have bough a triton 2.5 diesel bakkie from imperial nissan in May 2018.

On monday I went to see them about the bakkie "jerking" while driving. The same day I also spoke to sales mamager and one service mechanic went with me to drive and test to see what the problem is.

When we arrived to the dearlershio again the service mechanic told sales manager it is the dieselfilter. On which I also told sales manager not to order the part before he knows the real problem. We agreed that a diagnostic will be done on the bakkie as he said to me in an email. Tuesday morning the service manager refused to do the diagnostic infront of me and sales manager, where I told them that the sales manager told me in person and on email that a test will be done. The service manager was determend that the diesel filter is at fault and that there is nothing wromg with the bakkie.

I get them to replace the dieselfilter on Tuesday. Today, Wednesday, 180km in my drive the bakkie started to "jerk" again in 2nd till in 5th gear. So bad that I pulled over and stoped the bakkie next to the road because of being nervous to drive it.

Now I know that that the people that works for imperial nissan in parow did not want to listen to me when I asked them to please do a diagnostic and I was told I am wrong it is the diesel filter. Even before the test should have happend the filter was already ordered.

Regards