Bul**** By Imperial Logistics and Hollard Insurance

Good day, kindly assist. On the 10th Sept 2022 a driver from Imperial Logistics bumped my car and nearly killed me and my unborn baby at the time. The driver was trying to manipulate the road to get back to the freeway as he claimed he was being lost. He bumped me on the N1 north (Rivonia Offramp)heading towards Randburg, he was attempting to go back to N1 south as he claimed he was heading to Pta.

We did a police report where the driver acknowledged his wrong and notified his employer of the accident. They said their insurance (Hollard) will pay for my car to be fixed. I submitted all necessary documentation to Imperial and Hollard to process the claim, claim number: ROAD FREIGHT DEDICATED - ICN005368 // TKJCLTK***, it has been a hassle for me to get my car fixed, imperial no longer communicate, they literally left me to clean up the mess by myself, while its their driver who got me into this mess, they left me to deal with Hollard, Hollard on the other hand is taking their sweet time with my claim, I m dealing with people who do not have a sense of urgency in fixing my car, all I get is rude and attitude from hollard, on the imperial side they no longer even respond to my communications.

This incident took place 10th September, when I was in my 8th month of pregnancy, from that point onwards my pregnancy was of high risk as my Gynae picked up elevated stress levels, resulting in the stressed unborn baby, which later resulted in giving birth by c-section, which was never the plan we had with my Gynae as my pregnancy was going well prior to the accident.

Furthermore in December 2022 I was supposed to have gone to Eastern Cape to visit family with my newborn baby, I couldn't do that, because my car was/is still not fixed, I have been trying and trying and trying to communicate with Hollard people but it will seem they do not intend on paying/fixing my car, and I have been battling to get any assistance from Imperial Logistics either, I have run out of options. Kindly assist.

What is sad about this is had I been the one who bumped their car they would have harassed me to pay them in an instant citing that the bakkie is for business, it needs to get back on the road a.s.a.p. but they failing to do right by me. I have run out of options, I m now forced to use Uber and public transport when taking my newborn baby for his appointments, why do corporates get to freely bully citizens when they are the ones hiring drivers who bought licenses and do not know road rules. This is not right nor fair.

Kind regards Constance *** ***