Appalling Service

I am very disappointed in the service that I received from this branch today. On the 13 February my Corsa Bakkie was ****** fortunately I recovered the vehicle, but the original set of keys were not recovered, and my insurance company recommended that I get a new set of keys for the vehicle. On the 15th February I visited the above branch and was given a quotation for the replacement of the keys Quotation 63Q04888 was given and I supp**** this to my insurer who notified me that I could go ahead with the quotation and on the 19th February I contacted the branch to confirm that I would bring my vehicle in to have the necessary done and was told that the first available spot was 7th March 2019 and I was sent a confirmation ref 74660. On arrival at the branch I was told that the parts were not available and had I ordered them. Surely when the vehicle was booked, I gave them the quote details that is enough notice that they should have the necessary parts available. I travelled from Deneysville to get this done and left without having it done I feel that this is not the type of service that we should accept in this country, but it seems that this is the way large corporations do business they have no concern for the private individual who is paying there salaries.