1 reviews | Active since Apr 2015
Bad customer service & misrepresentation of goods
On 11 March 2015, we bought a pre-owned Citroen DS5 from HONDA WESTRAND 2 (NORTHCLIFF). The second day post purchase, the car started making sounds whenever one stepped on the brakes. We then made contact with the dealership on the 17th March to report the matter on how to get the car brakes fixed. Upon contact, my husband was advised by the sales man (Ronald) that the car has a maintenance plan and we should take it to Citroen Rivonia and they will fix it free of charge. Only to find out the car does not have a maintenance plan. Honda then the car saying they would fix all the problems. They had our car for 1 week and they told us that the car was at Citroen Rivonia been fixed. We got the car back on Monday the 30th only to realise that the car still had the same problems. My husband then called Citroen directly to find out what they fixed only to be told that they only did the brakes as Honda had not told them to fix any of the other problems. I called Honda to confront them about their deception and the General Manager (Zane) and the Pre-owned sales Manager Phillip keep passing the blame to other people. They have been very dishonest and the car still has defects that need atte
