Service without a care
<p>So I have been having troubles with my vehicle, when the clutch broke, followed by the bearings and the breaks. Where after I decided to take it to the renown Ford Imperial and have it fully serviced and repair all the issues.</p> <p> </p> <p>And shortly before I was to take it in for the service the starter also went, and the morning of the service I had to push start my car. Arriving I reported all the issues that needed to be looked at and kept the car running the entire time, for fear of not starting again. Which they then switched off and as luck wood have it. It started.</p> <p> </p> <p>Continuing I was dropped off at work and arranged with them to pick me up again. However I received a call stating that they would need to order some parts and they are waiting on a quote and will get back to me. Which they never did. Following work I waited around for half an hour and finally phoned the Service station to ask whether the driver is still picking me up. He was already sent home. </p> <p> </p> <p>As they assumed due to my vehicle not being fixed that day, they wouldn't need to pick me up - on the contrary when you don't have a vehicle that is exactly when you need a ride! The person I spoke to wasn't helpful at all and tried to blame me, and then made it feel like I am in a bad spot and he doesn't even want to bother doing anything. So they just broke an agreement without letting me know. And tried to pin it on me. As I have arranged with my house mate to fetch me at the station, as I also left my house keys in the car. So he then had to drive again to fetch me due to lack of consideration. </p> <p> </p> <p>After 2 days I got my car back and all seemed fine. And nowhere on the report they mentioned the starter and when I inquired, they said the feeding pipe was replaced. And when I got to my car it started. And being professionals, I took it that they fixed it. </p> <p> </p> <p>However I am currently sitting in a parking lot in the rain as I type this. And my car wont yet again start with the same symptoms as before. And after spending R10 000 on having my car fixed - a quarter of its worth, it still doesn't work. So I phone Ford for advice, and receive Reinhardt or someone with an attitude, not trying to help as he stated he is there to make money. </p> <p> </p> <p>And again I am left with a broken car and dealing with a company that doesn't care about customers and only money it appears. I will never return to that service station, and to avoid it won't get a Ford again either. </p> <p> </p> <p>Thank you for your service and terrible experience. </p>