Poor service & getting insulted

Good Day<br> <br> I am struggling to transfer my pension from Imperial to onother pension fund. I am no longer working for the company where I made the contributions. I am struggling for 12 months now. If I phone them the one person tells me that they dont accept Gmail and the tells me that they do. they even insulted me by telling me that they are very dissipointed in me as I dont know how to open a yahoo email. I tried phoning the customers complaints department but they refuse to put me through to customer complaints. I am thus getting nowhere in claiming my pension fund and a am also tired of there bad attitude. please assist if possible