Poor Service delivery

<p>I am from the Eastern Cape and being driving Toyota's for 15 years. Since moving to Cape Town and having my vehicles serviced by the Cape Gate branch, I have never experience such bad service before. </p> <p> </p> <p>They charge you for wheel ballancing whereafter it has to be ballanced again by other specialists. </p> <p> </p> <p>I booked a service for my Hilux, where the engin mounting had to be replaced on 10 000km's. They did not have the parts and never called to say they received it. When I went to book the 20 000km service, I reminded them about the engin mounting. When the bakkie had to go in for this engin mounting, they didn't know about the 20 000km service.</p> <p> </p> <p>There is no service delivery or communication with the clients at Imperial Toyota Cape Gate. </p>