Poor service at Imperial GM Kimberley

<p>I recieved such a shocking set of poor service from Imperial GM Kimberley this week.</p> <p>My Chevrolet Spark was towed in to the dealership on Monday morning after breaking down outside Kimberley. I visited the dealership on Tuesday 24 January in the afternoon and was told by the service advisor Vino that the tehnician would be looking at the vehicle later that afternoon. I had to visit the dealership as I recieved no feedback from them.</p> <p>The week passed, and today I visited the dealership again, after recieving no feedback. My car is still in the dealership, and the technician has still not been to look at the vehicle. Thus, should parts be required none have been ordered, and should engineering be needed none have been done. The man that assisted me, JP, stated that he has a lead time of 4 days before only having to assist a breakdown. The client may be left stranded during this time as they are unable to assist with a courtesy vehicle. No further form of assistance was offered, just that maybe the techincian will get to the vehicle this afternoon, and that only thereafter they will get back to me.</p> <p>Having to follow up with how the dealership around repairs to your vehicle, not being assisted when enquiring around if repairs on your vehicle has been diagnosed or started, and simply telling a customer that they have to wait for them to schedule in the repair is unacceptable.</p>