no after sale service

We bought a brand new ford ranger 3.2 Ford Ranger 4x4 double cab from imperial ford Cape Town in June 2016. received great service from Brent in new vehicle sales... but there after all went down hill. to start off when the vehilce went in for rubberising it came back with rubber bits all over... from front to back... with its 40 000 km service the mail oil seal needs to be replaced... we requested that it must please be done by early July as we are leaving the country mid July to Namibie. 4 days before we need to leave still no call from Imperial Ford to book in the vehicle. when i followed up again we are told the lady dealing with warranty claims had to help out in another department and forgot. together with the service we told ford the that the front seat the leather is cracking on the side. they told us once again the warranty will replace it. its been 5 month and not even a phone call till today. i have followed up so many times...

i have no hope to Ford if this is the level of service they give after a sale....