Liquid Capital - Bad Service

<p>On the 5 December 2016, I renewed my Maintenance Plan with Liquid Capital and was told by the agent that the new contract will start on 1 April 2017.01.30</p> <p>The agent stated (on the Tape it can be confirmed) that I can still take my vehicle for the 90,000km up to the 31 January and that the Service will be paid for.</p> <p> </p> <p>When I booked my service for 30 January , I was told by Dianne (Kia) that Liquid Capital will only pay from 1 April.</p> <p> </p> <p>I then logged a call with Liquid Capital on 23 Jan CAS-196162-R4D6Z4 for BR 66CLGP and spoke to Penelope. I requested her to listen to the Tape recording and confirm the 31 January.</p> <p>She never got back to me.. I then e-mailed the complaint88 and received an e mail stating :” Please note that the case has been escalated to Management. Penelope will be providing with feedback”</p> <p>Noting happened!</p> <p>I called again and after holding for 13 minutes were never transferred to Penelope.</p> <p> </p> <p>Today, I took my vehicle to Kia Sandton without any feedback from Liquid Capital. Sweet Christine from the call desk, tried to assist but alas , no manager were available. No one called me back!</p> <p>I had to collect my vehicle without any service </p> <p> </p> <p>I am really shocked and disappointed with Liquid Capital’s service</p>