Imperial Motors dont give a damn about the custom

I bought a demo model from Imperial Multifarnchise and have had problems from day one. If they bother to collect the vehicle it is always returned not fixed. The Service Manager, Brent Theunesen, never tells the truth and even told me that although it had taken him almost 2 years to get a spare key from the factory (which did not work) one cannot have a spare key for car.<br> When the vehicle goes into their workshop it stays In their yard for days/weeks without being repaired because the staff don't seem to know how to repair the vehicle.<br> <br> We have just had an incident where the steering failed whilst travelling over a mountain pass. I called Richard in the Service Department and he said although it is unacceptable he will 1st ask his branch manager what do and come back to me. After 3 days there has still been no reply. When I report my complaints to Sonja Bezuidenhout at Head Office she thanks me for advising her and passes it on to Jannine Talbot of Customer Care who does nothing. <br> <br> I want it known that should anything happen to any member of my family while driving this vehicle I will do everything in my power to ensure that the responsible people are held responsible.