Car taking a week for normal service

I took my car in for service on Tuesday 29/09/2015 to GM Louis Trichardt today is Tuesday 06/10/2015 and I still don't have my car. They don't even update me on the progress and the only time they give feed back is after I've contacted them. Had I knew I will be treated like this, I would have taken my car to Westvaal. <br> <br> They're customer service is so bad to an extent that I can even say worse than Department of Home Affairs <br> <br> Imperial GM Louis Trichardt is \BAD NEWS"you need to avoid them . """