BAD SERVICE FROM IMPERIAL SELECT GEZINA

IMPERIAL GEZINA HAS NOT DELIVERD WHAT IS REQUIRED, I BOUGHT A CAR LAST YEAR DECEMBER FROM THEM, THEY DID NOT CHANGE OWNERSHIP OF MY MOTOR PLAN TO MY NAME, THEY GAVE ME A CAR THAT HAS NO EMERGENCY TOOLS, NOW I AM SITTING WITH ACAR THAT IS DUE FOR SERVICE BUT I CANOT TAKE IT IN BECAUSE BMW WONT SERVICE IT WITHOUT OWNERSHIP OF MOTORPLAN, BMW SAYS I WILL HAVE TO PAY FOR TESTS ON MY CAR WHICH CAN AMOUNT TO ABOUT R4000, THIS WAS THE RESPONSIBILITY OF THE DEALERSHIP TO MAKE SURE MY MOTOR PLAN WAS UNDER MY NAME, THEY HAVE NOT ASSISTED ME WITH THIS MATTER FOR OVER 2/3MONTHS NOW. I AM VERY UNHAPPY WITH THEIR SERVICE,