Unprofessional and poor customer service

Ford imperial and Mazda, Culemborg.

My vehicle went in for a major service and to have temperature issues and a noisy radiator repaired.

After spending R15 on the repairs, we were given the invoice and the vehicle was collected.

We were not made aware verbally or in written form, that ‘we’ needed to have the radiator flushed. A service offered by Ford and why we Inpay R15k for the repairs and then not spend an additional R600 to avoid major damage? The only mention thereof is in a subheading on the invoice labeled “Work carried out” i.e they had done it?? Very misleading’n

After a week of going back and forth between the sales representative and the manager, none are replying to my emails. I find it highly unprofessional and absolute atrocious custor service.

I expect to have the damage repaired free of charge and a curtecy vehicle so that i can perform my work function as a business owner properly. I need my vehicle everyday and being withou transport is not an option.

Inam sure the issue will be addressed promptly.