NOT HAPPY WITH THE SERVICE PERFOMED IN MY CAR , FIRST TIME AND PROBABLY LAST TIME I BOOK MY SERVICE HERE

<p>This review is written with lot of anger and frustration since I took my car for a service at Imperial Ford at Germiston on the 27 June 2017, it is almost a month since they promised to get back to me.</p> <p>I have two insurance with Liquid Capital one being a warranty service and the other being 360plus insurance, both insurance are for the purposes of servicing a car and not only just a basic service but major service.</p> <p>My car is 5 years old this year, with that said the expectation was to have major services performed on the car and not just basic service simple because the major service insurance for the car is being paid for.</p> <p>As per the attached image/document this was just a basic service on my car, I know and I asked when I took my car service insurance that the camp belt replacement is included as part of the insurance they agreed, I was surprise to find out that when my fiancé’ went to fetch the car he was told that the car camp belt has to be changed without being told why was it not changed in the first place cause the insurance covers for that.</p> <p>The following day I received a call from one of the Imperial Ford dealership to ask about the service, I told him how unhappy I was and the fact that I always book my car for a service at Lazarus Centurion Ford Dealership and my car was thoroughly serviced and I was always notified of the required changes that have to be done on the car, with Imperial Ford Dealership it looked as if the person who was responsible for the service of my car just enquired about the basic service that is covered by my insurance provider and did just that, he/she did not check the previous car service record to identify what has not been replaced or service since the car was going for a service.</p> <p>I am not sure if such ignorance was made because it’s a woman who drives the car or what, the car was 120000km when it was brought in to be service and for five years the car has been using the same camp belt, I can even hear the sound of it is bad.</p> <p>The document does not even indicate when the car should be brought in back for a service, such sloppiness for a service I have paid for.</p> <p>I have been waiting for the follow up call about the investigation that I was told about till today, if only I knew I was going to receive such bad service for my car I would have booked in my car for a service there.</p> <p> </p> <p>I PAY FOR MAJOR SERVICE AND I EXPECT MAJOR SERVICE TO BE PERFOMED IN MY CAR, I HAVE NEVER EXPERINCED SUCH SERVICE BEFORE.</p> <p> </p>