HORRIBLE SERVICE FROM FORD PINETOWN

<p>I bought myFord fiest St at Ford Pinetown in July 2013. when we bought the car we paid R10 000 for a maintanince plan and was told that they will not covor damages to the tires or replace petrol but would repair anything that broken or was faulty for the next 3 years so we agreed. a few weeks ago my clutch and gear box started acting up so we took it to Ford Pinetowns workshop. The car stayed there for two full weeks with no calls or emails on the progress of the car. We had to call them to find out what was going on, we were told that they are waiting for some authorisation from Ford SA to "continue" the work on the car. we then went on to our tracker to see if they had moved the car or done anything with the car only to find that as soon as we dropped off the car someone from that dealership had driven the car, there were notifications all over the screen to say that they had driven the car with harsh acceleration, harsh breaking and excessive speeding and then the car was dropped off at the workshop parking lot and wasnt moved again after that. another 2 weeks went by with no feedback, we then went to Ford Pinetown to see what was going on only to be told that we had to pay R20 000 for the repairs. We argued that the car was still under warrenty and we had taken out a maintainace plan, they then told us that the car was driven with too much harsh breaking and accelleration and that they will not repair it without R20 000, even though we had proof that someone from their dealership had driven the car even worse than what my boyfriend had driven it. we said we refused to pay as its their responsibility to fix the car. They refused and said we would have to trade his car in and buy a new one. we demanded the contract which the owner of the car had signed when buying they car, and they failed to bring us contracts inclusive of the signatures, they say that there is a new contract but the contract they brought me is not the one that i signed and doesnt have a single signature on it. They now refuse to fix the car even though we have 3 year warrenty as well as a maintainace plan. This is absolute *******! No manager nor the dealer principal wants to address this issues and when i try to get hold of someone from head office im told i need to speak tp the dealer princial, the same oe who wont help. NEVER TAKE YOUR CAR TO FORD PINETOWN, THEY WILL CHEAT AND ***** FROM YOU.</p>