Horrible post sales service

<p>I bought my car via Nico Mong in January at Imperial Ford Culemborg Cape Town. I have been trying to get hold of him for almost a month now as someone from the Ford call center called me a month back saying the service extender I bought with Nico isn’t reflecting on the system and that my car will need a service soon. I have been trying to get hold of Nico and the F&I person (Juanita Collinette) since then and no one has got back to me. Even tried calling to no avail. I finally get through to reception and she tells me that Nico left the company this year. They refered me to Juanita who is yet to answer my calls and email. In the meantime, I work on the road and need my car and now I am driving a car that is over its KM's (due for service) which is extremely unsafe. Terribly irritated because my life is at risk everytime I get behind the wheel. My money that I paid for the extender is seemingly missing.</p> <p> </p>