Car Service & Warraty False information

Good day,<br> <br> I bought a ford Figo last year November 2014. <br> <br> The last service on the car was done October 2013. I received the car during November 2014.<br> <br> The car goes for a service every 20000KM interval or 12months whichever comes 1st. <br> <br> I did ask the imperial sales man that since the 12months after the last service has elapsed won't it render the warranty void. The reply was 'the vehicles was taken for a roadworthiness test, so the warranty won't be void'<br> <br> I took the car for a service at Ford Richardsbay and there was part that needs to be changed. At a cost of /- R900.<br> <br> Ford Richardsbay will not perform the change as they are not able to claim on warranty.<br> <br> As I was told that the warranty will still be active please find me a solution to the problem I have.<br> <br> I sent a complaint to imperial and received an email but when I call to follow I'm always told the manager is not available.<br> <br> Ford SA was kind enough to re-instate the warranty to 75%, that mean 25% comes from my pocket.<br> <br> I would like imperial to refund me the 25% I have paid or may incur in future and also in future to be truthful to their customers.<br> <br> Regards,<br> <br> Thembinkosi Sokhela<br> <br>