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Tauhirah A

1 reviews | Active since Mar 2017

15 Jan 2018, 15:42

Unacceptable Service

My husband Achmat Fareed Khan purchased a new Datsun Go at Imperial Datsun/Nissan Parow on 16/01/2015. Policy no: ********** Transaction ID: 772265 Service Plan start date: 16/01/2015 The vehicle was purchased with a 3 year warranty plan and service plan. I delivered the vehicle at Nissan Parow for the 45000km/3 year service today, Monday 15/01/2018. I also told the gentleman who booked the vehicle in that the engine made an unusual noice since the weekend, the first thing he confirmed was the maintenance which I understand is different to the warrantee the company offers. My husband was phoned about an hour ago by one of the mechanics who advised that the warrantee had expired two days ago (13/01/2018) and that the noise on the engine will not be repaired unless we pay for it ourselves. According to my understanding if something is purchased on a particular date and has a warrantee/ gaurantee it has to expire on the exact date 2/3/5 years later. If our vehicles was purchased on the 16/01/2015 and our maintenance plan expires on the 16/01/2018 why were we told our warrantee expired 2 days prior to the purchased date? I went through all documents received on the 16/01/2015 and non of it has an expiry date of 13/01/2018. I refuse to pay for any mechanical work that's supposed to be covered by warrantee.

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Replies (2)
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Tauhirah A's update15 Jan 2018, 20:58
Reviewer Update
In addition our Datsun Go 1.2 Lux was sold as a brand new vehicle on the 16/01/2015, 2015 model when it was registered on the 31/12/2014 by Joy Woest. My husband was also advised that the brake pads has to be replaced (which is expected) but to advise us that the brake disk needs to repaired is utter nonsense when our mileage is less than 45000km.
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Tauhirah A's update18 Jan 2018, 19:06
Reviewer Update
It took Nissan 4 days to figure out that it's the aircon that's causing the noise, we were told by the mechanics that the Nissan has to approve the replacement then the parts will be ordered, we will be contacted as soon as the part is received. While driving home from Nissan Parow the engines noise was 10x worst than before, I called me husband immediately who then got in touch with Nissan Parow. My husband decided to take the car for a test drive when I got into the passenger side I noticed a huge gap between the door and bonnet. I took my car in for a service with got it back looking 10x worst than before. This is totally unacceptable!