SEAT BELT AND AIR BAG NOT WORKING ON FAW V2

On 15 February I was involved in an accident, I drove a FAW V2 2014 model. The other car ran a stop street and came in front of me, and I hit into it. I slammed into the steering wheel as the seat belt and air bag did not function and bruised my chest bone badly, still not repaired yet. I complained to Motus who is part of the Imperial group. They eventually came back with a report which stated that the angle of the accident was such that neither the seat belt of air bag would work. I told Jannine ********** 100, ********** from Motus that when I bought the car I would told what the safety features were and never told that depending on the angle of the accident, I would not be safe! I also told here I would not have bought the car if this was the case. What about all the other FAW owners! I have requested some sort of compensation for my pain and suffering but to no avail, I'm just being ignored. Please help!