Poor Service - Delayed Authorisation

<p>Dear Sir/Mam, I have an Imperial Auto 360 Unlimited Maintenance Plan administered by Liquid Capital. My vehicle has been sent through to the manufacturing dealership for a service and they found the timing belt/chain or whatever knocking. This is covered by my plan and the vehicle is fully serviced with records at the dealership it was purchased from, brand new. The vehicle has only ever been to the manufacturers dealership and has records of all work done, for which Liquid Capital has paid for before. From last week, the dealership has been getting the run-around trying to get approval for this work and it has left me without a car because of the unnecessary delay in practises from Liquid Capital. Every document requested has been furnished more than once and yet there is still no resolution. Please assist or I might as well cancel this maintenance plan and proceed with something better.</p>