LA
Lodewyk A

1 reviews | Active since Nov 2015

14 Mar 2018, 14:33

Poor after Sales service

To whom it may concern- I took my Opel Adam in for a service on the 29th of January at Imperial Bloemfontein - They also installed the latest Bringo on the radio, however since then it keeps on saying "CPU and OS system mismatch"

I have contacted them numerous times and they keep on saying they are waiting for a memory stick from Germany- or Williams Hunt- this has now been going on since the 29th of Jan and still no luck.

Surely it can not take so long for a memory stick to come from Germany.

I am now getting impatient with this poor service and must honestly say this is the last Opel I will ever buy because of such poor after sales service.

0
Replies (4)
Imperial Auto
Imperial Auto's reply14 Mar 2018, 15:26
Official

Good afternoon Lodewyk. Please can you confirm if this was Imperial GM Bloemfontein, as they are not part of Imperial Select, the page this post is posted on. They are part of Imperial Auto. If it is GM I will give you the e-mail address to refer the matter too

Kind Regards

Mike Dovey. Imperial Select Customer Care

LA
Lodewyk A's update14 Mar 2018, 15:31
Reviewer Update
This was imperial GM Bloem
Imperial Auto
Imperial Auto's reply14 Mar 2018, 15:42
Official

I have copied you in on a mail to the relavent parties

Regards

Mike

LA
Lodewyk A's update15 Mar 2018, 14:00
Reviewer Update
Thank you Hennie - from Imperial GM for contacting me in this regard to get the problem resolved.