Ford Ranger Wildtrak and service grievances.

To the directors, owners of the Imperial Auto group.

I have a Ford Ranger Wildtrak 2015.

If service, customer satisfaction and customer opinion is important to you, I would suggest that you contact me urgently, or you leave me no choice but to post my complete experience over the past 9 weeks in an open letter on the public domain and social media. Believe me, it will not be good for Imperial George and Ford SA.

I have never experience the lack of service and brand accountability as I have with Imperial Auto / Ford George. I know for a fact that I am not the only person in George that has had this terrible experience from Ford George. Ford George rather lose customers than take accountability for the technical issues they have. I can gladly post my technical challenges, all my communication and Emails responses from Ford George on line.

In the last 20 064 km, the motor has been replaced twice, the EGR cooler has been replaced 3 times. The transmission (gearbox) has been replaced. The transmission cooler has been replace. Ford accountability ZERO!! Ford did replace 2 of the EGR coolers at their cost. This makes very entertaining reading that shows my challenges over the past 9 weeks from Ford and the service team. It is surprising that Ford SA do not take responsibility or accountability for their product or Brand. Ford are looking for every reason not to take responsibility for the technical quality of their products.

I would like to give the management team from the Imperial Auto group a chance to respond and rectify the situation before I take my challenges and grievances to social media.