VERY BAD SERVICE AND REPAIRS

<p>I am unhappy with the service that I received and the following is the reasons why:</p> <p>· When I took the car in to have it repaired the boot shocks were in working condition. I still opened the boot the day that I took the car in and there was no indication that the shocks was failing. When I received the car back the shocks was totally worn. From the explanation I was given it seems the shocks went from a working condition to the current state while standing in the Paintshop unattended. If this is true then you have a problem because it means very strange things take place in your shop when you are not there in the evenings.</p> <p>· My boot sensor was working when I took the car in and now it is not working and the light indicating that the door is open stays on. (maybe the same ghost also damaged the sensor)</p> <p>· The boot lock is not lined up properly. Before the accident the door closed with no effort. Now you have to exhort some pressure to close it.</p> <p>· The bumper was not sprayed properly on the top of the right side. When I complained about this upon collection I was given a bottle with touch up paint. This is ridiculous. Your workmanship is of a very low standard if something like this is passed through your QC and it is very bad customer service to expect the customer to fix your mistakes.</p> <p>· There is also some damage still behind the boot lock. This was supposed to be included in the repair.</p> <p>· The TDCI badge is bent. This was probably done when it was glued back on and they pressed to hard on it. </p> <p>My overall experience was not a good one. I was phoned to come in and collect my car. When I arrived at 7 in the morning as arranged, my car was not ready. They then blamed the lady that phoned me who was not present at that time to defend herself. To do this in front of me was not very professional and to top it off when I came to collect it the second time they still did not do a proper job in preparing for me as mentioned above. The person in charge was also not around to answer the queries we had and the impression we were given was that they now did what they are prepared to do and if we are not happy it is now our problem.</p> <p>I will definitely not recommend this business to anyone and will warn people about the very bad service you give.</p>