Bad service coupled with badly done repairs

My car had severe hail damage and I chose impact to fix my car as I had excellent service previously from their ex employee Dan. They promised my car would be done in 4 weeks and when I called two days prior to the agreed due date they told me it will only be ready the following week. Due to the fact that I needed to sell the car as I am relocating I asked them to please push for it to be done at the promised date and they made it clear that it's not their problem. Until I called insurance and asked them to assist and only then did they rush up Impact. My car was given back with a few dents on the bumpers, the inside light not working, the bonnet put back on skew and the right front door not aligned correctly. I also asked the owner if I could get ford to come in to do my spare key whilst my car was there and he rushed me off the phone saying his busy and that he will call me later and also that doing that would inconvenience them I have not received a call back. The receptionist is rude and would never let me get a word in whenever I called I even avoided speaking to her. Although they gave me a courtesy car like the last time I received bad attitude and bad service from everyone.